ABOUT LISCR

LISCR, one of the world’s largest ship and corporate registries, plays a critical role in global maritime safety and compliance. To support their growing operations, they needed more than just a CRM. They required maritime CRM software tailored for international operations.

They needed a unified solution that could accelerate issue resolution, eliminate silos, and provide support teams with real time visibility. Our tailored Salesforce case management implementation delivered on all fronts, streamlining operations and equipping teams with the tools they need to perform at their best.

RESULTS AT A GLANCE

60%

Faster case resolution with automated workflows

40%

Reduction in licensing costs through code based access control

100%

Automated case creation via Email2Case

4

Role based dashboards delivering real time performance insights

THE CHALLENGE

Reinventing Customer Experience in the Maritime Industry

A leading maritime organization was struggling with scattered support workflows, slow response times, and inconsistent issue resolution. Each department had its own way of managing customer requests, causing confusion, delays, and missed opportunities.

The client needed a centralized system to unify communication, improve collaboration, and bring analytics into decision making. Working closely with their teams, we implemented a Salesforce case management solution as part of a holistic enterprise case management strategy—reducing delays and creating a foundation for measurable service excellence.

Unified Case Management. Streamlined Workflows with

Reimagine Support with a Custom Salesforce Platform

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THE TRANSFORMATION

A Cloud Customer Service Platform for Global Efficiency

While Salesforce’s standard features provided a strong foundation, limitations in flexibility and licensing posed challenges. Maganti IT reconfigured and optimized the platform to deliver a more efficient, scalable, and responsive cloud customer service platform.

This transformation resulted in greater clarity, faster service, and stronger coordination across global operations.

Key Enhancements

Email2Case implementation for automatic ticket creation
REST API endpoints to integrate external maritime tools
Custom real time dashboards using LWC
Role based access controls for security and clarity
Manual code customizations to reduce license dependency

BUSINESS OUTCOMES

Outcomes That Strengthened Customer Trust

The result was a unified enterprise case management system designed for maritime operations.

Full Platform Adoption: From marketing use to complete global team participation

Faster Resolution Times:Streamlined workflows eliminated departmental redirection

Cost Efficiency: Code based solutions optimized Salesforce licensing

Improved Visibility: Custom dashboards empowered team leads with actionable insights

This wasn’t just a tech upgrade—it was a strategic shift in how the organization delivered service using maritime CRM software built on Salesforce.

LOOKING AHEAD

A System That Scales With the Mission

What started as challenges became wins. Departments had different processes, access needs varied, and scope evolved continuously. But through agility and foresight, we were able to:

Align multiple departments under a single Salesforce case management process
Engineer around licensing limits with custom code solutions
Deliver optimized enterprise case management features for sustainable growth

PARTNER WITH US

Two Decades of Salesforce Implementations Success

While many firms stop at plug and play, we push further. Our Salesforce certified developers deliver engineered cloud customer service platform solutions that grow with your business.

With more than two decades of domain experience, we design systems that drive measurable ROI and long term scalability—especially for global maritime enterprises.

Whether you're ready to rethink customer service, unify your team’s efforts, or deploy maritime CRM software to modernize your operations—we’re here to help.

Contact Us.

We’d love to hear your story and how we can help your business

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