BUSINESS OUTCOMES

From Service Bottlenecks to Strategic Advantage

Maganti IT marked a fundamental shift in how LISCR delivered service across its entire organization. By rethinking processes and unifying platforms, LISCR moved from fragmented support to a streamlined, integrated approach that improved responsiveness, visibility, and control.

Full Platform Adoption: What began as a marketing-only tool became a core platform used by 100% of the onshore support team.

Faster Resolution Times: Streamlined workflows eliminated the need to pass tickets between departments, speeding up issue resolution.

Cost Efficiency: Custom-built solutions replaced expensive third-party tools, resulting in significant savings on licensing costs.

Improved Visibility: Tailored dashboards gave team leads real-time insights into performance, workload, and resolution trends.

Together, these changes transformed LISCR’s support function into a fully measurable, efficient, and business-critical capability.

LOOKING AHEAD

A System That Scales With the Mission

What began as a service upgrade became a company-wide shift in how LISCR works, leads, and scale.

Today, they're equipped to:

• Operate on a single, unified platform
• Lead with performance data, not assumptions
• Deliver faster, smarter service globally

PARTNER WITH US

Two Decades of Salesforce Implementations Success

While many firms stop at plug-and-play, we push further. Our Salesforce-certified developers deliver engineered solutions that grow with your business.

With more than two decades of domain experience and a proactive approach to risk and scale, we design systems that work now and long after go-live.

Whether you're ready to rethink customer service, unify your team's efforts, or simply need a more cost-effective CRM strategy-we're here to help.